May 17, 2011, at 12:00-1:30 p.m. (EST) Earn 1.5 CEUs
Healthcare is at a turning point. The industry is under intense scrutiny to improve quality, ensure safety and reduce costs. The Joint Commission and Centers for Medicare and Medicaid both require that organizations have processes and staff in place that can meet concerns patients and their families may have regarding their stay. How is your organization responding to this call to action?
Today with the emphasis on patient and family centered care, the hospital patient advocate is viewed as the voice of the patient and the family when they are in an acute care hospital, a specialty hospital, a skilled care facility or another in-patient setting.
Join your peers and gather your staff to attend our next webinar to learn about improving the patient care experience through the model of the hospital patient advocate. We have brought together a seasoned faculty who will share their diverse expertise as hospital patient advocates and provide information you can utilize to improve your own practice and organizations performance - whether that is a hospital, clinic, rehab center, social service organization, private practice or any organization where you are advocating on behalf of patients
PPAI Member Price: $145, Non-Member Price: $329
By attending the webinar you will:
Learn why there is a call to action to improve the patient care experience.
Learn about the role and function of the hospital patient advocate.
Understand how other members of the care coordination team can collaborate with the hospital patient advocate to improve processes.
Learn about the issues and concerns patient advocates handle on a day-to-day basis.
Share how patient advocates can assist organizations in implementing the six aims recommended by the Institute of Medicine.
Learn how patients and families find comfort in having a designated professional who is responsible for recognizing patient’s challenges and concerns
Learn how patient advocates can ensure a safe encounter for patients and families.
Understand what requirements organizations must follow to ensure patient- and family-centered care.
Learn the competencies that patient advocates need to have to be able to be proficient in their role.
Discover the various reporting structures patient advocates adhere to.
Learn about the patient satisfactions surveys and the impact on an organization’s performance.
Program Objectives
- Define the role and function of the hospital patient advocate.
- Describe the value the patient advocate brings to organizations.
- Share best practices achieved by hospital patient advocates to transfer these ideas to other groups and organizations.
Administrators
Behavioral Health Professionals
Case/Care Managers
Clinical Nurses
Patient Advocates
Risk Managers
Quality and Safety Professionals
Social Workers
Others members of the healthcare team
