JH Call Center Hour Changes for September 6 and 13, 2013

The training times for September 6, 2013 and September 13, 2013 will change for the Jurisdiction H Customer Service Center that services the Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma, Texas, Indian Health Service(IHS)/Tribal/Urban Indian and Veterans Affairs Providers. The Call Center hours for these days will be as follows:

Call Center will be open from: 8:00 AM – 3:00 PM CT
Call Center will be in training from: 3:00 PM – 5:00 PM CT

The EDI platforms will be available for claim submission, report retrieval, and claim status inquiry. The Interactive Voice Response Unit (IVR), Direct Data Entry (DDE) functions and Professional Provider Telecommunications Network (PPTN) will be available.

https://www.novitas-solutions.com/parta/whatsnew/index.html