Wednesday, October 30, 2013
3-4 pm Eastern
Call-in Number: (800) 857-3749
Passcode: ORHPACA
Adobe Connect Session: https://hrsa.connectsolutions.com/orh1/
ACA Updates
- Americans will have an extra six weeks to buy health care coverage: Due to all the website glitches, the White House announced that individuals can sign up for coverage up until the last day of enrollment (March 31) before incurring any penalty.
- Paper applications: Serco, the contractor processing paper applications, reported that application rates are up and there is minimal backlog. The address to which consumers should send paper applications is:
Dept. of Health and Human Services
465 Industrial Blvd.
London, KY 40750-0001
The first few steps to enrolling in the Marketplace are to create an account, fill out and submit an application, and receive your eligibility notice. As the Administration continues to improve HealthCare.gov, consumers can still fill out applications over the phone, on paper, and in-person. Once consumers receive their eligibility notice, they can go online to compare plans and enroll. We also encourage you to keep trying on HealthCare.gov, as more people are getting through each day. We appreciate your patience and the work that you are doing.
Please also note that an incomplete paper application will slow down the eligibility determination process, as Serco will have to follow up with each applicant and complete the missing information. We encourage Navigators and CACs to take an extra moment with applicants to ensure that all applications are complete prior to submission. A list of the most common mistakes Serco is seeing on the paper application is below.
