Self-Service Tools
Did you know Novitas has many interactive apps to help answer your questions? We created these helpful tools to give you access to information you need, when you need it, without having to pick up the phone. Here are some of the great tools we offer to our providers:
- Appeals Status Tool Check to see if your appeal had a favorable outcome! This app shows details on the appeals you’ve submitted to Medicare.
- Enrollment Status ToolHave you filed an enrollment application or revalidation recently? Check to see where it’s at.
- Fee Schedule lookup AppThis app provides quick access to fee rates for CY 2012, 2013, and 2014!
Secondary liability calculator Having trouble understanding the payment on Medicare Secondary claims? This tool helps you calculate what Medicare’s liability would be when there is another primary insurer. Also make sure to check out the Patient Responsibility Calculator afterwards to determine if there is a balance due from the patient
Interactive Voice Response Unit (IVR)
If you can’t find the information you’re looking for with these tools, make sure to review our IVR user guide. The IVR will also give you comprehensive information on Claim Status and Patient Eligibility. You can also find out check status, order a duplicate remittance, or get a patient account number!
Customer Contact Center Survey
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Part B Webinar Handout: "Part B Billing of Drugs and Biologicals" - April 15, 2014 (2:00-3:00pm ET, 1:00pm-2:00pm CT)
Join us as we discuss the Comprehensive Error Rate Testing (CERT) Program, review basic coverage guidelines for drugs and biologicals, and explore proper billing techniques. We will review references and resources to ensure you are aware of what self-service options are available to keep you compliant with the Medicare program. You do not want to miss this informative webinar on Billing of Drugs and Biologicals! Register here today.
