Novitasphere is our free, web-based portal that will allow you access to Eligibility, Claim Information and Remittance Advice, Claim Submission with File Status, Electronic Remittance Advice (ERA), Claim Correction, and a MailBox. Eliminate the need to call Novitas for this information, resulting in time savings for your office! Novitasphere is also a great alternative to using dial-up or Secure File Transfer Protocol (SFTP) for your EDI transactions.
If you are a Medicare JH Part B Provider in the states of Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma, Texas/Indian Health Services (IHS), please visit our dedicated Novitasphere Portal center for information related to Novitasphere. This page will be your go-to resource for information on Novitasphere, technical requirements, the enrollment process, and contact information for Novitas as it relates to the portal. Please carefully review the information on this center before completing your Enrollment Form. Please note, we are not enrolling Veteran Affairs providers, Billing Services or Clearinghouses at this time.
You can find the Novitasphere Portal center on the left side of the JH Part B center of www.novitas-solutions.com or by visiting http://www.novitas-solutions.com/webcenter/spaces/MedicareJH/page/pagebyid?contentId=00081055.
It is important to note, when enrolling for Novitasphere, your existing submitter setup will not be affected and you will be asked to designate where your Electronic Remittance Advice (ERA) should go. This means you can keep your existing method of claim submission and ERA retrieval if you so choose.
Contacting Us
We will be hosting several webinars for Novitasphere over the next few weeks. Customers must register for an account through our new Novitas Medicare Learning Center in order to attend these events, if not already registered. Please visit our Novitas Medicare Learning Center page for more information, including how to create a Novitas Medicare Learning Center Training Account.
Please feel free to register for the upcoming webinars:
- Novitasphere Portal Overview – Tuesday, October 7, 2014 – 9:00 AM CT
- Novitasphere Portal Enrollment Overview – Tuesday, October 14, 2014 – 1:00 PM CT
- Novitasphere Direct Data Entry (DDE) Overview – Thursday, October 16, 2014 – 1:00 PM CT
If you have any questions related to Novitasphere set-up, navigation, and password issues, please contact an EDI Analyst at 1-855-880-8424 from 8:00 AM-6:00 PM Eastern Time (ET), 7:00AM – 5:00PM CT. Questions regarding claim denials and other standard issues should still be directed to the Novitas Customer Service Center at 1-855-252-8782.
