Thanksgiving Holiday Customer Service Units and EDI Availability

Attention Part B Providers:
Novitas Solutions, Inc. will be observing the Thanksgiving holiday on Thursday, November 22, 2012, and Friday, November 23, 2012. Our business doors will be closed, and the Customer Service Units will not be available. However, you may continue utilizing EDI services.

On November 22, 2012, the EDI platforms will be available for claim submission, report retrieval, and claim status inquiry. However, there will not be a batch claims processing cycle executed for this date. Medicare Electronic Remittance Advice (ERA) files will not be generated on this day.

Electronic claims received after your end of day processing time on Wednesday, November 21, 2012, will be entered into the processing system on Friday, November 23, 2012. The reports for version 5010 files will be available shortly after the time of file submission.

On Thursday, November 22, the Professional Provider Telecommunications Network (PPTN) and the Interactive Voice Response Unit (IVR) will be available.

On November 23, 2012, the EDI platforms will be available for claim submission, report retrieval, and claim status inquiry. There will be a batch claims processing cycle, and Medicare Electronic Remittance Advice (ERA) files will be generated.

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