MCPSS Feedback for Part A/B Claims

The official results of the 2010 Medicare Contractor Provider Satisfaction Survey (MCPSS) have been received. TrailBlazer representatives have reviewed the results and will use this information to enhance our customer service and provider education tools. The results indicate providers were satisfied with TrailBlazer’s overall performance, and some of the positive comments are included below. Areas of concern are also addressed, including information and resources to assist providers with these concerns. TrailBlazer thanks all participants for taking the time to complete the survey and give us their feedback. To view feedback results please click here