Service Impact Due to Planned Network Transition - Novitas

As you may be aware, Novitas Solutions, previously Highmark Medicare Services, was acquired by Diversified Service Options, Inc., a subsidiary of Florida Blue, on January 1, 2012. Since that time, we’ve made significant progress working through the necessary changes to improve your service experience. As a provider who receives service from Novitas, we want to make you aware of impacts you may experience as a result of required system outages in September as we close out our transition from the Highmark network to the Florida network. Please note two events that will result in brief service delays:

• September 7-8: Simulation testing for network transition; and
• September 28-29: Final network transition.

If any additional downtime is required, Novitas will issue alerts via our website and listserv.

Details of Impact
September 7-8: Simulation Testing
Testing begins on Friday evening, Sept. 6 and will be completed Sunday, Sept. 8. We’re planning on conducting this testing as late as possible on Friday to minimize any potential disruption.

Impacts are as follows:
• IVR will not be available on Saturday, Sept. 7.
• Part A DDE access will not be available on Saturday, Sept. 7.
• Part B PPTN access will not be available on Saturday, Sept. 7.

September 28-29: Final Network Transition
Cutover will begin on Friday evening, Sept. 27 and will be completed Sunday, Sept. 29.

Impacts are as follows:
• IVR will not be available on Saturday, Sept. 28 and Sunday, Sept. 29.
• Part A DDE access will not be available on Saturday, Sept. 28 and Sunday, Sept. 29.
• Part B PPTN access will not be available on Saturday, Sept. 28 and Sunday, Sept. 29.

Thank you for your continued patience as we complete this important system transition. You are a valued customer and Novitas Solutions is proud to serve as your Medicare Administrative Contractor.

Send questions and concerns to: debra.fulfer@novitas-solutions.com.