The following information is provided by Novitas Solutions.
New Letter Generation Software being used by Novitas Provider Audit, Reimbursement and Settlement Department
Effective 10/20/14 Novitas began using new letter generation software. This change will streamline our process and eliminate some of the letters Novitas sends out to providers. For example, Novitas has eliminated the need to send both a notification letter and a demand letter when an overpayment exists. In the past, providers would receive a notification letter that a tentative, NPR or lump sum was completed and an overpayment existed. Providers would later receive a demand letter for the amount indicated on the notification letter. Under the new process, only one letter will be sent which will serve as both the notification and demand for payment. These letters will contain contact information if providers have any questions.
