Attention All IACS Users!

Important Message Regarding IACS System Access Changes Coming Soon!

The CMS Individual Authorized Access to the CMS Computer Services (IACS) system access will be changing to a new platform called Enterprise Identity Management (EIDM) during the First Quarter of 2015. Please monitor the Novitas website for additional information on this change that will be forthcoming.

This change will affect and impact your business. Find out what you will need to do to ensure your access to the new system is available prior to this change below!

What is EIDM?

CMS has established the Enterprise Identity Management (EIDM) website to provide our Business Partners with a means to apply for, obtain approval, and receive a single User ID they can use to access one or more CMS applications.

How Does This Impact You?

Your existing accesses under IACS will be transitioned over and supported by the CMS EIDM System, during the First Quarter of 2015. See current IACS Applications that will be supported by EIDM below!

What You Need To Do

If you have an IACS User ID and password, you do not have to register again for a User ID and password. Continue to use your IACS User ID and password when you log in.

If you do not currently have access to IACS, and you are registering for one of the applications below prior to this transition, please continue to use the IACS registration procedures detailed on CMS website. If you choose to wait until after this transition, you will need to wait and register within the EIDM system.

How Will Novitas Solutions Assist You?

Novitas Solutions can only support and assist with questions regarding the Novitasphere Portal Application. Questions pertaining to applications other than the Novitasphere Portal must be directed to the helpdesk assigned for that application. Included below is a list of all applicable contact information.

Bundled Payments EFT
Bundled Payments EFT Help Desk
BundledPayments@cms.hhs.gov


COB
MAPD Help Desk
800-927-8069
mapdhelp@cms.hhs.gov
Monday - Friday 6am - 9pm EST


CPC
CPC Help Desk
800-381-4724
cpcisupport@telligen.org
Monday - Friday 6am - 10pm EST
Saturday 8am - 12pm EST


CSR
MAPD Help Desk
800-927-8069
mapdhelp@cms.hhs.gov
Monday - Friday 6am - 9pm EST

DMEPOS
CBIC Help Desk
877-577-5331
cbic.admin@palmettogba.com

ECRS
EDI Help Desk
646-458-6740
ecrshelp@ehmedicare.com
Monday - Friday 8am - 5pm EST

Gentran
Gentran support
866-440-3805
mcare@cms.hhs.gov

HPG
MCARE Help Desk
866-440-3805
mcare@cms.hhs.gov

Internet Server
Internet Server support
ISV-Support@cms.hhs.gov

MDR
MAPD Help Desk
800-927-8069
mapdhelp@cms.hhs.gov
6am - 9pm EST

MED
EUS Help Desk
866-484-8049
866-523-4759 TTY/TDD
eussupport@cgi.com
7am - 7pm EST

myCGS
CGS DME JC Provider Call Center
1-866-270-4909
cgs.dme.mac.email.inquiries@cgsadmin.com
Monday - Friday 7am - 5pm CST

Novitasphere
Novitasphere Helpdesk
855-880-8424
websiteEDI@novitas-solutions.com
Monday - Friday 8am – 4pm EST

PQRS/eRx
QNet Help Desk
866-288-8912
qnetsupport@sdps.org
6am - 6pm EST

PS&R/STAR
EUS Help Desk
866-484-8049
866-523-4759 TTY/TDD
eussupport@cgi.com
7am - 7pm EST

PV/PQRS Registration System
Primary: QualityNet Helpdesk
Secondary: PV Helpdesk
Primary: 1-866-288-8912
qnetsupport@sdps.org
Secondary: 1-888-734-6433
pvhelpdesk@cms.hhs.gov
Monday - Friday 8am – 8pm EST

The SPOT
FCSO Helpdesk
904-791-8550
FCSOSpotHelp@FCSO.com

VMS Client Letter
VMS Help Desk
410-832-8308 (select option 1)
THD@vips.com
Monday – Friday 7am to 7pm EST