Between January 30th and February 8th, please note the following impacts due to the transition from IACS to EIDM:
1. Individuals will be unable to create new IACS accounts for accessing PS&R
2. Changes to existing IACS accounts will be allowed by the system, but none of these changes will be carried over to the new EIDM accounts (i.e. - Login, Change Password or Personal Information, or add/modify access to CMS applications, etc...)
3. Migration activities will take place ensuring that users with existing IACS accounts are transitioned over to the EIDM system
4. Access to PS&R will continue to be available using existing IACS accounts
The exact timeframe during which PS&R may be inaccessible as part of this transition is still TBD. A subsequent communication will be sent once this has been finalized.
While existing IACS accounts will be transitioned over for use in EIDM, security questions and answers currently established in IACS will NOT be a part of the migration. These questions are currently used to enable expired or forgotten password resets without having to contact the service desk, EUS (External User Services), for assistance. Upon successful login to the new EIDM account management system, you will be asked to establish new security questions and answers.
In light of this, it is strongly encouraged that all PS&R users login to their IACS account prior to January 30th, 2015 to change their password (The “Change Password” option can be found at the following location: https://idm.cms.hhs.gov/idm/user/). This will ensure that an individual will not have to contact EUS for assistance with their password change when EIDM is made available on February 9th, 2015.
Note: DO NOT register for a new User ID in EIDM prior to the transition as this will cause complications for your account.
For any users which have a domain whitelist in place (a list of allowed websites at your worksite), the following domains need to be added to that whitelist to allow access to EIDM profile management, the application’s new login screen, etc.:
- eidm.cms.gov
- portal.cms.gov
If at any point you are in need of support regarding your IACS / EIDM account, please contact EUS using the following information:
Contact Information
Hours of Operation: 7am - 7pm EST
866-484-8049
866-523-4759 TTY/TDD
eussupport@cgi.com
https://eus.custhelp.com/
Additional information regarding the transition may be posted at CMS’s IACS Information page: www.cms.gov/IACS