Save the Date!
CRHC will host a series of webinars presented by Impact! Communcations entitled Fail-Safe Strategies for Achieving “Always” Patient Satisfaction in the Real Rural World.
This three part series (two, 1-hour webinars and one 2.5-hour onsite workshop) is designed to give participants solid and immediate strategies and tools to:
- Identify strengths and improve areas of weakness with respect to internal communication and patient interaction
- Create an awareness of how personal behaviors impact patient perceptions
- Formulate a right-sized strategy that cements behaviors for an “always” culture of commitment, reinforcement and accountability
- Teach every employee how to speak directly to the heart of any patient-satisfaction survey tool
More information to come on the following webinars:
- The Challenge of Change – Part One Webinar – August 19, 2013 – 11 am - 12 pm MT
The Promise of Excellence – Part Two Webinar – September 10, 2013 – 11 am - 12 pm MT
Shift Happens! Making the Connection between Customer Service, Culture Change and Communication – Part Three Workshop - October 16, 2013 at the Annual CAH Workshop
Details and registration to come! Please contact Caleb Siem at cs@coruralhealth.org with any questions or for more information.
