Click on the titles of each webinar to register.
As healthcare continues to transform at a rapid pace, hospital leaders feel the challenges associated with the resistance to change. Studies show that the number one (bad) reason employees resist change is because they are protecting themselves! So where does that leave the patient and the organization? Even though change is mandated, when it comes to changing culture (how we do, say and think about things) the challenge can be a real puzzle. The Challenge of Change webinar will outline the seven steps to helping your employees embrace soft-skill changes that will help you transform your patient satisfaction outcomes for the better.
August 23 – The Future of Rural Health -
With the advent of the Affordable Care Act and Health Reform, ACOs, and greater scrutiny on reimbursements and outcomes, what lies ahead for rural health care facilities and providers? This
presentation describes the highlights of the National Rural Health Association policy on the Future of Rural Health and the current status of developing a new rural payment and delivery system.
From the time your employees enter the parking lot and step out of their cars, as they walk through the lobby, greet fellow staff, and then all day long, they are being observed by your customers. If they were wearing nothing but their attitudes, what might they be exposing? Are their actions eliciting great feedback –or–could their unintentional behaviors be the cause of negative perceptions and poor patient satisfaction? The Promise of Excellence webinar introduces a right-sized strategy and tool that helps to create a customized “Promise of Excellence” as it relates to behavior standards, employee communication and customer service. Another piece to the puzzle for achieving outstanding patient experiences, every visit, every time!
Coming Soon! – Rural Health Clinics 101 - (Registration information to come)
A webinar looking specifically at certified Rural Health Clinics and what it means to be certified.
